SAUNA CLUB MEMBERSHIPS- FAQ
Q How many hours a week are you open?
A We are currently open to club members 4 days a week (WED, FRI, SAT, SUN). We are closed the Wed before Thanksgiving, Christmas Eve & Christmas Day, Easter Sunday, and Independence Day. We also host special events on the Summer and Winter Solstice, New Year’s Day, Valentine’s Day, and Mother’s Day. While special events are not included in membership pricing, if they disrupt normal member hours, additional & equivalent member hours will be added to the calendar on an adjacent week.
Q Do club members have access to Toasty events and special offerings?
A Absolutely! In fact, they are the first to know and have the opportunity to book priority reservations for all events. Most events are a separate charge, but we also host exclusive member parties and will notify you when they are scheduled.
Q Can I walk-in for my sauna session during normal member hours or are advanced reservations required?
A Members still need to book an appointment time in advance- either thru our website using their personal membership code, or by texting 208-603-7762. Appointments generally need to be booked at a minimum of 60mins in advance. A confirmation email confirms your appointment.
Q If I have an unlimited membership, and I schedule an appointment, do I have to cancel my appointment if I become unable to come to the sauna?
A Yes, we require that you cancel or reschedule your appointment thru your confirmation link or by texting 208-603-7762. Online cancellations must take place at minimum of 24 hours prior to your appointment time. Text cancellations must be received no later than 2 hours prior to your appointment time. Failure to cancel or reschedule an appointment with less than 2 hours notice will result in an additional fee of $49 per missed appointment.
Q When does the monthly billing cycle start and when does each subsequent recurring auto-pay deduction take place?
A Membership subscriptions bill on the same day of the month as the day of the month that you register for membership. For example, if you begin your subscription on November 20th, your second payment will be auto-deducted on Dec 20th, and your third payment on Jan 20th
Q What do I do if I want to cancel my membership or put it on hold?
A Send a request in writing via email or text and we will reply within 24 hours to confirm your membership status change. Your membership will discontinue at the end of your billing cycle. No refunds or exchanges will be provided if memberships are cancelled part way thru a billing cycle.
Q Can I bring family or friends with me when I come to sauna?
A Of course, although please make sure that they have their own appointment time reserved and paid for prior to sauna.